A1 Recall Update Replacemnt beds

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New Findings
At the time of publishing this blog post, we have found that less than 0.1% of all the A1 printers sold have electrical malfunctioning problem related to heatbed cable suffering from damage reported to us.

These printers showcased problems related to damage close to the cable connector due to external factors, craftsmanship and a few of them are still being investigated to determine the cause.

There are cases where the printer was placed on the heatbed cable connector during installation causing significant stress on the cables. In other situations, the source of the problem reported might be related to different factors and we are still waiting for those affected printers to get back into our engineering team's hands for a detailed investigation of the problem.

While the number of faulty printers is very small, we take the safety of our customers very seriously, and until we learn more about what exactly causes the heatbed cable problem, we recommend everyone stop using the printer for their safety.

At this time, we are unable to determine with 100% confidence what causes the problem and we prefer to choose the safe option, which is to recommend everyone to stop using the printer until more information is available.

Malfunctions caused by fatigue are complex and require extensive testing and time to thoroughly comprehend; we aim for our customers' absolute safety and we do not want to rush to any conclusions.

Current Solution
Given the challenges customers face in reliably assessing cable damage on their own, and to ensure our customers' absolute safety, we are extending the recall to include all A1 printers currently in the market, regardless of their condition.
We strongly urge all customers to stop using their A1 printers until the issue has been resolved.

Recognizing the significant inconvenience this may cause, we are offering the following compensation options for customers who purchased through our online store, listed below:

Option 1 - Return for Refund
We know no one wants to ground their printer and wait months for a replacement, so all customers can return their A1 and receive a 100% refund of their purchase. This means that you will need to repackage your printer and ship it back to us, just like you would do with a regular return.

This process can take up to 15 business days until the refund is processed depending on shipping conditions and other potential delays, but we will do our best to solve this as quickly as possible and refund you the cost.

In case you wish to switch to another Bambu Lab model immediately and continue printing, we will provide an additional $80 discount voucher (equivalent discounts will be provided across different stores and regions) for customers returning the printer.

This discount applies to the A1 Mini, P1, and X1 series printers from our store, so you can order a replacement and get back to printing in the shortest amount of time possible.

Of course, you can also use it to buy an A1 printer when it becomes available again. We expect the new batch of A1 printers with the revised cable to be available around May.

Option 2 - Wait for Heatbed Availability and Replace It
Some of our customers might wish to keep their printer to avoid the return hassle, and simply replace the heatbed when the new one becomes available (expected around the end of March, as we plan to airship it to local warehouses).

If you prefer to keep your A1 printer and replace the heatbed when the new upgraded unit is available, we will provide a $120 discount voucher (equivalent discounts will be provided across different stores and regions) valid for any product in our online store as compensation for the extended wait, which will be provided when the heatbed is delivered.

We have a detailed Wiki article on this topic and a YouTube video to guide you through the process which should take around 20 minutes.We will ensure this guidance is further improved until the new heatbeds become available.

Please carefully check the information before deciding to choose this option, to ensure you are comfortable with the process of replacing the heatbed. We would also want to mention that the warranty period in this case is increased with an additional 6 months of coverage.

Also note that in some countries, due to regulations, this self-replacement of the bed by the customer may not be an option and in this case, the only solution is to return the printer for a refund.

How to Apply?
Please help us by sharing your decision on the registration page we have prepared. This will greatly assist us in forecasting the materials we need to prepare and optimizing the entire process to solve this unfortunate issue.
Customers who purchase from our official resellers should receive the same compensation through the reseller. Please contact them for details.
 
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