I'd send those pics to Colt. Upon closer inspection, I'd be really pissed off if that were my gun. I see the roll pin is buggered. Not just the hole. Some dipshit who is not a gunsmith worked on that.
Do what I do. Start at the top and work your way down. Not the other way around.
Colt President: Dennis Veilleux. Try
dveilleux@colt.com or
dennisv@colt.com . Worst that can happen is the email bounces. If that fails, try messaging him on LinkedIn. Or a PM on Twitter (X).
You don't need to write a book. Attach the photos and simply state what happened in as few words or less. Execs only read the first two sentences in email. It's important to get to the point right away. Let the photos speak for themselves.
When I can't find a way to get a response in email, I call and ask to speak to the CEO/president. It their admin doesn't put the call thru. I go to the next on the list. All the VPs, COO, CFO, etc. One of them will take your call or respond to email. Maybe you get voice mail. It's a start.
If they ignore you, send email to the editor in chief of Guns and Ammo, American Rifleman (NRA). Include the pics.
I have used this Karen on Steroids approach numerous times. I have gotten thru and spoken to senior execs at Comcast, Century Link, Kubota USA, and Kroger. You might want to mention your former status as an officer and a gentleman. It matters that they don't see you as an irrational crank. The scorched Earth approach doesn't work with executives. Or anybody else for that matter.
Executives hate getting these calls. The good ones want to hear from customers. The blame usually rests with some middle management fuckhead. The grunts usually get blamed but the reality is they do what they are told by some idiot supervisor trying to save a nickel in his or her budget.
If electronic means and calling fail, print out the photos and send them with short cover letter to the President of Colt via FedEx.